Refund policy

Return and refund policy might vary for each product,  look for return policy information on the product page of each item before making any purchase.

Return Policy

For returnable products, we have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at TOAICustomerCare@gmail.com or by chatting with an agent via Help button. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Complete product-price will be reimbursed withing two working days, after we receive the returned product. 

Damages and issues
Please inspect your order upon reception and contact us within 1 day of receiving your item if the item is defective, damaged or if you receive the wrong item. This will help us evaluate the situation and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You will not receive full refund if the returned items are not in their original packaging with tags.