Shipping policy

1. At TOAI, we take great care in delivering your products to you, and we partner only with reputed national couriers.
Shipping fee is determined by the courier company charges. TOAIArt is committed towards partnering with reliable and economically viable courier companies.  

2. We ship our products within 2 days of receiving the order. Our courier partners , delivery the product within 4-5 days. Because each craftsman's process is unique hence shipping times may vary. For more shipping info, look on the product page for individual shipping times.

3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm.
Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

4. Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.

5. As soon as your package ships, we will email you your package tracking information.

6. Cash on delivery (COD) is available on selected products and collections. Please check the product page to find out if COD is available for that specific product.  Additional handling charge of Rs 150 will be levied upon COD orders. 

7. You can select COD option, at the time of checkout.